“Administrator” means 360insights (Europe) Ltd in its capacity as the programme administrator appointed by and/or on behalf of Cooper Tire & Rubber Company Europe Limited.
“GDPR” means the General Data Protection Regulation ((EU) 2016/679);
“Participant”, “Your” or “You” means customers of Cooper Tire & Rubber Company Europe Limited who are invited to take part in the programme
“Programme” means Cooper® Rewards and all its component parts.
“Promoter” means Cooper Tire & Rubber Company Europe Limited, whose registered office is at Bath Road, Melksham, Wiltshire, SN12 8AA, UK
“We”, ”Us” or ”Our” means Cooper Tire & Rubber Company Europe Limited
“Website” means https://rewards.coopertire.eu
These Terms and Conditions of Use apply to Our dealer incentive programme, Cooper® Rewards
This Programme runs from 01.10.2021 until 30.11.2021 (inclusive).
By taking part in the Programme, accessing Your account, transacting Cooper® Coins, or using any other aspect of the Programme or Website, You will be deemed to have read, understood and accepted these and all associated terms and conditions. The Promoter and Administrator shall be entitled to amend these terms and conditions and/or to amend, suspend, withdraw or cancel the Programme including, for the avoidance of doubt, any associated rewards, at any time and without prior notice. These terms and conditions together with any other instructions listed elsewhere on the Website and in literature published in relation to the Programme form the full terms and conditions. It is Your responsibility to familiarise yourself with these terms and conditions on a regular basis for possible changes.
The Promoter reserves the right, in its sole discretion, to disqualify any Participant that acts in any unlawful manner, attempts to bypass the security of the website or otherwise does or omits to do anything which affects the administration, security, fairness, integrity, or proper conduct of the Programme, who tampers with the entry process or reward redemption, or may benefit from such tampering.
The Promoter assumes no responsibility in relation to the Website for any error, omission, interruption, deletion, defect, delay in operation or transmission.
Participants must not register nor use the Website on behalf of another individual or business. Only one e-mail address per Participant will be allowed for registration.
In the event of any disputes relating to the Programme or Cooper® Coins awarded, the Promoter’s decision shall be final and binding and no correspondence will be entered into. All disputes relating to Rewards products and fulfilment will be at the discretion of the Administrator.
To the extent permissible by law, the Promoter, Administrator and/or their employees, contractors, suppliers and agents associated with the programme, shall not be liable for and shall be held blameless for any loss, damage, injury or any claim whatsoever which is suffered (including but not limited to direct or consequential loss) as a result of or arising from a person participating in the Programme and associated publicity.
The Promoter and/or The Administrator cannot guarantee the performance of any third party and shall not be liable for any act or default by a third party. Participants in this Programme agree that the Promoter and the Administrator will have no liability whatsoever for any injuries, losses, costs, damage or disappointment of any kind resulting in whole or in part, directly or indirectly from acceptance, misuse or use of a prize, or from participation in this Programme. Nothing in this clause shall limit the Promoter’s or The Administrator’s liability in respect of death or personal injury arising out of its own negligence.
Where Participants are given notice of Programme termination, all Cooper® Coins must be redeemed 30 days following notification of the end of the Programme.
The Promoter shall act as Data Controller as defined in Data Protection Legislation. The Promoter agrees to comply with its obligations under all applicable legislation. In particular, the Promoter shall share Personal Data with the Administrator for the purposes of administration of the Programme, fulfilment of Rewards orders placed by You, communications regarding the Programme and other Promoter related marketing as outlined in the Privacy Policy.
This Programme is only open to Participants who are registered and operate within the United Kingdom. Employees must obtain the prior written permission of their employer to participate in this Programme. This Programme cannot be combined with any other programmes, offers, incentives, discounts or rebates.
Participants shall only earn Cooper® Coins on eligible sales of qualifying products.
Employees of the Promoter, their employees, contractors, suppliers and agents associated with the programme are not eligible to participate in sales related Programmes. Employees of the Promoter are eligible to participate in employee reward or recognition Programmes.
The Promoter is not responsible for lost, corrupted or delayed entries. Participation constitutes full and unconditional acceptance of these Terms and Conditions. Any failure to follow Programme terms and conditions, any abuse of the Programme, any conduct detrimental to the interests of either the Promoter or the Administrator, or any misrepresentation of any information furnished to the Promoter may result in the termination of participation, the cancellation of accrued Cooper® Coins, rewards or benefits, or both.
Cooper® Coins will be only awarded to each Participant during the operation of the Programme based on the below table for the sale of Cooper and Avon branded light vehicle tyre products:
Rim Diameter | 13" | 14" | 15" | 16" | 17" | 18" | 19" | 20" | 21" |
Cooper® Coins | 5 | 5 | 5 | 10 | 25 | 50 | 75 | 100 | 100 |
Participants may opt to either:
Cooper® Coins must be redeemed via the Website. Prizes, once chosen, can only be changed if the redeemer contacts
enquiries@my-rewards.com within 24 hours of the redemption. There is no cash alternative.
Participant Cooper® Coins will expire after 12 months of allocation to Your account unless redemptions are made within that
12-month period.
Any fraudulent activity of accounts, Cooper® Coins balances, voucher codes and reward redemptions may result in the termination of Participants account and the cancellation of accrued Cooper® Coins or rewards orders placed or both. The Promoter and Administrator shall seek to recover from You any losses incurred as a result of fraudulent activity.
Cooper® Coins may only be redeemed via the Programme Website Administrator. Prizes, once chosen, can only be changed if the redeemer contacts enquiries@my-rewards.com within 24 hours of the redemption.
Cooper® Coins cannot be redeemed for cash or any other kind of payment by the Promoter to You.
Participants may not combine Cooper® Coins with other forms of payment, pool, transfer or combine Cooper® Coins with any other participant or Programme in order to redeem rewards.
Experience day rewards will be fulfilled by Your direct arrangement with the experience supplier.
In the case of a Reward item not being available, The Administrator will contact You within 7 days of placing the order and offer a replacement item of similar value. If You do not wish to accept the replacement item, the Cooper® Coins value will be re-credited.
The Administrator reserves the right to remove or include any reward from the range at its discretion and Participants may not rely upon the continued availability of a reward category or reward item. The Administrator will honour any Rewards that have already been ordered by a Participant prior to any price alterations.
The delivery of reward items will be made within 28 days of placement of order unless otherwise stated on the website or by email communication.
The delivery of all reward items will be made to the address as supplied by You at the time of order. The delivery address for reward items should be to an address where the item can be signed for. If there is nobody available to sign for receipt of the goods then the delivery company will usually leave a card with contact details for You to arrange delivery again. Where a rearranged delivery is made and there is nobody present to sign for the item the supplier may at their discretion charge for re-delivery costs and this will be passed on to You.
Delivery of damaged items must be refused and items found to be damaged on delivery or after opening packaging must be advised within 48 hours to the Administrator’s customer service team to enable timely follow up with the third party supplier or courier and arrange for a replacement to be shipped. Couriers will generally not accept liability for damages or lost items beyond this time frame.
Where a signed-for delivery is made to You but delivery is not possible for whatever reason, The Administrator will arrange for re-delivery at the earliest possible opportunity but there may be charges incurred by You from the courier or similar service provider for re-attempting delivery for which You shall be liable.
We make every effort to ensure that reward items include all customs taxes and any other border charges however in the event that this does arise and is outside of the Administrator’s control, this will be either charged to You as a Cooper® Coins deduction or a separate charge.
Returns of reward items will be arranged for You if there is a fault with the reward item or it is damaged provided the issue is reported to The Administrator within 48 hours of receipt. Couriers will not generally accept liability for damages or lost items beyond this time frame.
If You wish to discuss or organise a return, exchange or refund of any item, please contact us within 48 hours of receipt.
You acknowledge that some reward items are not returnable and non-refundable (i.e. customised items, made to order, perishable goods such as flowers/food or personal items such as jewellery or cosmetics).
Where faults develop after 14 days from receipt, these will be subject to manufacturer warranties.
From time to time the retailers who provide vouchers or gift cards may experience temporary delays or stock shortages. In the event that delays will impact on the Administrator’s ability to deliver the order as scheduled, the Administrator will advise You and discuss appropriate actions.
In the event of a gift card or voucher being lost or stolen in transit, The Administrator will investigate whether the card or voucher has been used:-
Where a Participant reports a voucher or gift card as lost or stolen, You acknowledge that a fee is deducted from the balance of the card for the issuance of a replacement. The Administrator is not liable for any refusal of a retailer to deactivate or provide credit or replacement of a lost or stolen gift card or voucher. Once a gift card or voucher is delivered, You assume all risk and liabilities for the gift cards and voucher and no refunds will be made.
The Promoter and the Administrator do not accept any liability claimed against a Participant (or any employee of a Participant) regarding any tax or National Insurance Contributions arising from participation in this Programme and the associated receipt of valuable benefits. Participants are directly responsible for accounting for and paying to their local tax offices any tax liability and NI contributions or other local taxation arising.
As a user of the Website you must use its Services in an appropriate and lawful manner, including, without limitation, that you may not:
This Programme is administrated 360insights (Europe) Ltd on behalf of Cooper Tire & Rubber Company Europe Limited.
